FAQs

1. Are all the products authentic?
Yes, every item at Big Ocean Boutique is 100% authentic. We thoroughly vet each product to ensure its quality and authenticity, so you can shop with confidence.

2. How do you offer luxury items at such affordable prices?
We work directly with trusted suppliers and partners to secure competitive pricing. By operating primarily online and streamlining our processes, we minimize overhead costs and pass the savings on to you.

3. What is your return policy?
We offer a hassle-free return policy for items in their original condition within 30 days of purchase. For detailed instructions on how to initiate a return, please visit our Returns page.

4. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary by location. You can find more details on our Shipping Information page.

5. How can I track my order?
Once your order has been shipped, we’ll send you a confirmation email with a tracking number and instructions on how to track your package.

6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options to ensure a safe and seamless checkout experience.

7. Do you offer discounts or promotions?
Yes! Sign up for our newsletter and follow us on social media to stay updated on exclusive promotions, special deals, and new arrivals.

8. How can I contact customer service?
You can reach our customer service team via email at support@bigoceanboutique.com or through our Contact Us page. Our team is here to assist you with any questions or concerns.

9. Can I cancel or modify my order after placing it?
If your order hasn’t been processed yet, you may cancel or make changes by contacting us as soon as possible. Once the order has been shipped, cancellations and modifications are no longer possible.

10. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on any purchase. They make the perfect gift for any luxury lover!